Terms of Service

Overview

I. To formulate this "Terms of Service" in order to provide customers with higher quality and stable services in a sustainable manner and to provide a basis for dispute resolution.

2. When purchasing services or products, you must agree to these Terms of Service. If you have purchased a service or product and completed the payment, you agree to these Terms of Service.

3. The user enjoys the relevant rights stipulated in this "Terms of Service", and at the same time must fulfill the relevant obligations stipulated in this "Terms of Service". Any disputes between users and Infinite Speed ​​during the use of services or products shall be resolved in accordance with these Terms of Service.

4. Implied reservation of the final interpretation of this user service agreement.


User Account

The information you register on this site must be true, accurate and complete. Otherwise, we have the right to refuse to provide services. We will strictly protect user information and store user passwords encrypted. For example, password leakage and data and money loss due to user's own problems , This site does not take any responsibility


Fair Use Policy

We have a detailed fair use policy,please check


Money back guarantee and chargeback dispute

Except for special instructions, all users can enjoy the refund promise, and can apply for a full refund within 3 days from the date of purchase of the service, except in the following cases:

1.The user has violated the terms of service

2.No refund requested within 3 days

3.Repeatedly purchase products and apply for a refund

If the user has the above situation and still issues a refund dispute to the payment gateway, we have the right to delete the account, blacklist, and investigate economic losses.


Service cycle

The user can submit an application for canceling the service at the customer center at any time. Please refer to the end of the article for the refund after canceling the service.


Data guarantee

We are committed to ensuring the safety of user data. We use RAID disk arrays as much as possible to enhance data reliability.
However, RAID arrays are not backups. Please back up your important data regularly to avoid accidents.


Disclaimer

1. Service inaccessibility (use) or data loss due to user default, non-renewal or forgetting to renew

2. Services cannot be accessed (used) or data is lost due to user actions or other related misconduct

3. Inaccessibility or data loss due to violation of the Terms of Service by users' website content or use behavior

4. Inaccessibility or data loss due to force majeure (social / natural)


Refund policy

We only refund the virtual server business, including virtual space and virtual servers

1.Virtual server enjoys 3 days unconditional full refund service (subject to relevant payment interface and procedure fees)

2. Proportional refunds for virtual server products over 3 days

The calculation formula is: (unused time / ordered time) * service plan price * 0.8, the handling fee generated by the transaction interface shall be borne by the user

Refund services are not available in the following cases:

A. Traffic is exhausted (whether subjectively used or consumed by intrusion)

B. IP address is banned due to attacks, hacking, etc.

C. Virtual server has been suspended or terminated for breach of Terms of Service (ToS) and Fair Use Policy (AUP)

D. Repeated purchases and multiple refunds

E. Only one (one) refund service per account


Reserved permissions

Infinite Speed ​​reserves the right of final interpretation

Infinite Speed ​​reserves the right to modify this clause without notice

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